Monday, March 28, 2011

Desk Lamp - Made In America




I decided I want a desk lamp for my office. I have a small, narrow window which provides little natural light. Mostly, my illumination is courtesy of artificial, overhead, fluorescent lighting, which, even on a good day, is horrendous. A desk lamp might alleviate my misery.

While wandering around Target, I found a couple I liked and would fit the bill. Unfortunately, all are Made in China. Don't get me wrong, I own all sorts of items made from around the world. I try however, to steer away from the Made in China label.

As I stood in Target, a white rage overcame me. The seven other voices in my head and I all decided this would be where we make our stand. I, in concert with said voices, would rail against the world economic machine. Thumb my nose and show my backside. To hell with it! Filled with a new found purpose, I strode haughtily away from the aisles and aisles of cheap Chinese crap around me. I, proud, patriotic American that I am, decided that come hell or high water, I would own a Desk Lamp, Made in America! Filled with a new found purpose to support my fellow Americans, the search commenced.

I stopped; wallet pulsing. What about cost? Common sense told me this would entail more expense. Made in China....$16.99 to $49.99. I pondered and automatically figured paying two, possible two and one-half times the going rate for something equivalent from China would be acceptable. After all, I was supporting Americans, keeping them employed, putting food on their tables, helping to keep their children clothed. There was honor in purpose. My pride swelled! The cost would be worth it.

All too soon, I discovered rather rudely I was a tad off with my pricing.

After hours and hours of perusing, hitting dozens of websites and following links, the search pretty much failed. I was successful in locating numerous desk lamps with the "Made in the USA" moniker proudly proclaimed. As expected, they were more expensive. However, never did I expect that "more expensive" would equate to "outrageous!"

A few examples. American Made Lighting offers three USA manufactured table lamps, ranging from $392-$1062 dollars in price. LazLight offers a table lamp for a mere $254. Belacor states they have "many-made-in-usa-lamps." I beg to differ. Their website offers one, the Pine Creek Desk Lamp, butt ugly I might add, for $199. Kenroy Home, Jacksonville, Fl. Ahhhh...a good American Company, in America. Surely I would find an American Made desk lamp here. Uh...no. The very charming Customer Service Rep Jenee' sent me the following:

"Hi there none of our lamps are made in the USA. They are made in China. Thanks"

I did however stumble into Lamps Plus. They have a grand total of 961 table/desk lamps. Jackpot! Surely I will find what I was looking for here among this bounty of offerings??!! I eagerly fired up a live chat session with Rob, my soon to be, new found best friend.

Rob: Hi Scott, how can I help you today?
Me: Good day Rob, I would like to know how many of your desk lamps are Made in America and where I might find that information?
Rob: I'm sorry Scott, I don't know of any desk lamps that are manufactured in America. All of ours are "Made in China."
Me: Thank you for your time today Rob.
End Session.

So much for Rob being my new found, best friend

I found only one offering which fell somewhere in my perceived price range, that even remotely interests me; an Electrix Illumination 7250-BK Halogen Desk Lamp with Light Diffusing Dome Shade, 22 Reach, Matte Black for a mere $72 dollars.

My pride was no longer swelling, my stride, not so haughty and that "showing of my backside to the worldwide economic machine??" Well, I could hear universal laughter echoing in the background. My feeding and clothing fellow Americans children...probably not gonna happen.

After all of this, I'm left to wonder, is it any surprise that most Americans simply don't or can't buy "American" anymore? I wanted a simple gooseneck desk lamp. No Tiffany, no decorative pine cones, space age swinging arms, titanium alloy or 23rd century design. A simple desk lamp, reasonably priced, made in my home country of America that I don't need a bank loan for, in order to purchase. Quite frankly, they do not appear to exist.

China wins again.

Wednesday, March 9, 2011

Theft

I recently took my truck to Purvis Ford for routine service. After picking up the vehicle and driving approximately a mile from the dealership, I took note that the power cord for my GPS was not connected to the power outlet. I normally store the GPS in the center console. Stopping at a traffic signal, I opened the center console and discovered that the GPS wasn't there. I pulled over, got out, scoured the truck and still no unit.

I immediately called the dealership, spoke with Mike Iden, my service coordinator and apprised him of the situation. He checked with the technician who'd serviced the vehicle and reported back that he had not seen a GPS. This in no way came as a surprise to me. It would however be reported to the manager. I tersely thanked him and hung up.

After returning home, I again checked the vehicle, under the seats, in all pockets and even the bin in the rear of the vehicle where I store jumper cables and other tools. Nothing. During this second search I also discovered approximately $3.00 missing from the change storage slots in the center console which I use to spray off the truck or pay the occasional toll.

It's bad enough that a low life employee at the dealership rips off my GPS. He/She reaches the level of being simply pathetic when they have to take loose change from the vehicle as well.

I've responded to this theft by firing off a complaint to the local BBB. To them, it's a police matter. I sent an email to Ford Corporate, simply to let them know what had occurred at one of their dealerships. I know they aren't responsible for who the dealership employs. However, they do know how I feel about one of their dealers.

I decided to also send a letter to the GM/Owner of Purvis and included a small gift. I removed the window mount for the GPS from the truck and included it as well. Heck, I don't need it anymore. Since I am unable to prove unequivocally which employee stole the GPS, as far as I'm concerned, everyone is suspect; from the owner/GM on down. I commented that the theft directly reflects the obvious lack of ethics, integrity and values of every employee at Purvis Ford. For want of a whopping $152, Purvis has lost the possibility of thousands of dollars in parts, service and future sales. In the grand scheme of things, taking my business elsewhere will have no real affect on their bottom line. However, by telling friends, family, coworkers and acquaintances, maybe they'll think twice of shopping there, and that will have some affect.

Some will say I was too trusting and foolish to leave the GPS in the truck in the first place. That may be true. Still, I would expect this type of thing from a no name mechanic or shop...not from a dealership.

It's been a week since the original call to the service coordinator. I did believe for the briefest of seconds that I'd hear back from the dealership. Then reality set in. I've heard nothing. No surprise there either. I doubt anything was conveyed.

My wife says not to expect any response from Purvis. I don't. It's about principle. I've registered my displeasure with the BBB, Ford Corporate and Purvis. That will suffice as I chalk this up to a lesson learned.